UNDERSTAND THE TOOLS
AI Literacy
For teams that need a shared understanding of what AI can do, where it can fail and how to use approved tools responsibly.
- Beginner workshops using relevant, fictional workplace examples.
- Capabilities, limitations, source checking and data handling.
- A baseline knowledge check, learning materials and a follow-up check.
Measure: changes in knowledge, the quality of source checks and recognition of risky information sharing.
Ask about AI literacy →PRACTISE BETTER COLLABORATION
AI Fluency
For people already using AI who need stronger habits for deciding, briefing, evaluating and taking responsibility.
- Scenario workshops covering Delegation, Description, Discernment and Diligence.
- Role-specific briefs, review standards and human handoff rules.
- Facilitated practice, observed feedback and follow-up coaching.
Measure: brief quality, errors caught before use, appropriate escalation and the quality of completed work.
Ask about AI fluency →IMPROVE THE WORKFLOW
AI Augmentation
For teams ready to test how people and AI can work together on a specific process while people retain decision rights.
- Task mapping and a baseline of preparation, review and rework.
- A bounded pilot with approved information, ownership and quality checks.
- A results review and a decision to refine, expand or stop.
Measure: end-to-end time, quality, correction effort, tool costs and evidence of realised value.
Ask about AI augmentation →